Job details:
| Company | Level 3 BOS (PVT) Ltd |
|---|---|
| Location | Karachi |
| Job Details | Here’s how the job details align with your profile |
| Job Type | Full-time |
Full Job Description:
We are seeking a highly motivated and customer-focused Executive IT Support Specialist to join our IT team. This role focuses on providing exceptional technical support to executives and staff, encompassing hardware, software, networks, and cloud systems. The ideal candidate communicates fluently and confidently in English, possesses strong problem-solving skills, and thrives in a dynamic, service-oriented environment.
Key Responsibilities:
1. Provide timely and professional technical support to employees via phone, email, on-site assistance, and remote support tools.
2. Identify, troubleshoot, and resolve issues related to hardware, software, operating systems, applications, and networks.
3. Create, manage, and maintain user accounts and access permissions in on-premises and cloud environments. Manage and support Active Directory, Azure AD, Office 365, Exchange, SharePoint, and endpoint devices.
4. Install, configure, and maintain desktops, laptops, printers, mobile devices, and other peripherals. Configure and troubleshoot Office 365 applications, email systems, and mobile device connectivity.
5. Support Virtual Desktop Infrastructure (VDI) and Remote Desktop solutions.
6. Monitor systems and proactively respond to cybersecurity threats or incidents.
7. Configure and maintain network equipment, including firewalls, switches, wireless access points, and load balancers.
8. Accurately document support tickets, solutions, system configurations, and IT procedures.
9. Ensure IT service requests are resolved effectively, maintaining high standards of customer satisfaction.
10. Coordinate with telecommunications providers, ISPs, cloud providers, and third-party service providers.
11. Perform cabling, hardware installations, workstation configuration, and office equipment replacement as needed.
12. Review, recommend, and implement IT solutions aligned with organizational goals.
13. Prioritize and effectively manage multiple responsibilities in a tight-term environment. Participate in on-call shifts, weekend coverage, and flexible hours as needed.
Requirements:
Excellent written and spoken English communication skills.
At least 2 years of experience in IT support, help desk, or desktop support.
Ability to clearly convey technical information to users with and without technical expertise.
Hands-on experience supporting:
| # | Skills |
|---|---|
| 1 | Windows Server and Windows 10/11 |
| 2 | VMware and/or Hyper-V |
| 3 | Microsoft Office 365 and Exchange |
Strong analytical, troubleshooting, and diagnostic skills, with a customer-centric mindset.
Familiarity with cloud computing platforms and environments.
Experience supporting videoconferencing and collaboration tools.
Why join Level3 BOS?
Level3 BOS provides a collaborative and growth-oriented workplace that fosters continuous learning and professional development. This position offers experience working with US-based clients and finance teams, providing exposure to international financial operations. You will play a key role in ensuring data accuracy while contributing to operational improvements and long-term business success.
| Location | DHA Phase 5, Karachi |
|---|---|
| Shift | Night Shift (8:00 PM – 5:00 AM) |
| Job Type | Full-time |
| Ability to Travel/Relocate | Karachi: Reliable travel or relocation plan (required) prior to starting work |
| Work Location | In-person |
