Introduction:
- The role includes the Director of IT Resilience, Global Command Center, and Major Incident Management at New York University.
- This role ensures the resilience and business continuity of the institution’s IT systems.
- Manages 24/7 monitoring and incident response of the Global Command Center.
- Develops strategies for the prompt and effective management of major incidents.
- Promotes optimal IT operations through team leadership, planning, and global partnerships.
| Company | Rating | Location | Salary | Job Type | Shift & Schedule | Apply Date | Last Date |
|---|---|---|---|---|---|---|---|
| New York University | 4.2 / 5 | New York, NY • Hybrid | $165,000 – $205,000 / year | Full-time | On call | 19 March | 31 March (Expected) |
| Full Job Description | NYU | |
|---|---|
| Position Summary | The Director of IT Resiliency, Global Command Center, and Major Incident Management leads employees, consultants, and a global managed service provider to deliver NYU IT functions: IT Resilience Program, Global Command Center Operations, and Major Incident Management. Oversees strategic and operational plans for application resiliency, advises IT leadership, manages Tier 1 support, and governs critical incident strategy within ServiceNow. |
| Qualifications |
Required Education: Bachelor’s Degree Preferred Education: Master’s Degree Required Experience: 10+ years managing large IT resilience programs, 24/7 GCC operations, and critical incident management. Skills: IT resilience, disaster recovery, ServiceNow, major incident management, global command center operations, monitoring architecture, problem-solving, and communication skills. |
| Preferred Skills | Experience developing and implementing modeling approaches to tabletop exercises for testing IT disaster recovery communications and processes. |
| Salary | USD $165,000 – $205,000 per year (base salary only, excluding benefits, bonuses, or reimbursements) |
Apply Link Below:
Note Line:
- Lead the New York University IT Resilience Program.
- Manage 24/7 monitoring and incident response of the Global Command Center.
- Ensure prompt and effective management of critical incidents.
- Application Impact Analysis (AIA) and lifecycle resiliency planning.
- Align business continuity and IT resiliency processes.
- Improve monitoring tools, processes, and team performance.
- Manage the full lifecycle of incidents using ServiceNow.
- Drive improvement through SLA adherence and performance analysis.
- Develop organizational structure for team, contractors, and managed service providers.
- Drive continuous service improvement and global operational excellence.